Entries for Program News Forum https://apps.wharton.upenn.edu/spike/Forums/?forum_id=495 Entries for Program News Forum en-us Mon, 23 Apr 2018 00:12:04 GMT Mon, 23 Apr 2018 00:12:04 GMT Virtual Lab unavailable Sunday 2/25 at 6AM for maintenance https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10993 <p>The virtual lab service will be unavailable Sunday (2/25) at 6AM for 30 minutes while maintenance is being performed. If you need access to a Wharton computer, please visit one of the computers labs on campus.</p> <p>If you have any questions or problems after the maintenance is performed please contact <a href="http://computing.wharton.upenn.edu" title="Student Support">Student Support</a>.</p> Fri, 23 Feb 2018 00:24:39 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10993 Printing and Public Computer Maintenance -Tuesday 2/6 at 8PM https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10992 <p>Wharton Computing will be performing required maintenance this evening (2/6/18) between 8:00PM and 10:00PM. This will have an impact on the following services:<br /><br /><strong>Public Printing</strong> - Users may experience a window during which print services are unavailable. This should not last more than 15-30 minutes. If you are unable to print during this window, please wait and re-try your print job later. If you are still experiencing problems outside of the maintenance window noted, please notify Student Support.<br /><br /><strong>Software Licensing</strong> - Users may experience a window during which licensed software (specifically MATLAB and SPSS) may indicate at launch that the licensing server is unavailable. Again, this window should not last for more than 15-30 minutes. If you do experience a problem launching these applications during this window, please wait and re-try a later. If you are still experiencing problems , please notify Student Support.</p> <p><strong>Note:</strong> Sessions already in progress will be unaffected. This will only affect users who are attempting to launch one of the applications during the maintenance window.</p> Tue, 06 Feb 2018 17:50:07 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10992 Canvas app access to Class Recordings and Study.Net partially restored https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10991 <p>As of 2/5/2018, Class Recordings can now be viewed using Canvas mobile apps. On iPhone and iPad only, a single Study.Net document or eReader can be downloaded. (To get another file, it may be necessary to back out and then re-enter the&nbsp;<em>Study.Net Materials</em>&nbsp;tool.)&nbsp;</p> <p>Android users, please continue to use your laptop to access&nbsp;Study.Net materials. We understand how inconvenient this is and will continue working with suppliers to fix downloading.</p> <p>We will continue to share updates as new information becomes available. Feel free to&nbsp;contact&nbsp;<a href="https://computing.wharton.upenn.edu/">Wharton Student Computing</a>&nbsp;with any questions.</p> Tue, 06 Feb 2018 01:41:58 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10991 Email Delay Friday Morning Now Resolved https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10990 <p>There was an issue with mail delivery for Wharton Email accounts&nbsp;beginning yesterday evening around 9:00 PM EST until this morning at 8:05 AM EST. The issue is now resolved.<strong><br /></strong></p> <p>The problem involved <span>updates</span><span> to the antivirus filters</span>, and prevented mail from being sent or received.&nbsp; <span></span>Mail was queued and is now being delivered; no mail was lost.&nbsp; Over the next few hours you should receive all mail that was sent to you during the outage period.</p> <p>We sincerely apologize for this problem and regret any inconvenience this may have caused you. If you have any questions, the <a href="http://computing.wharton.upenn.edu">Student Computing Team</a> can help.</p> Fri, 26 Jan 2018 17:54:53 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10990 Use laptops to access Study.Net and Class Recordings https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10989 <p>An ongoing Canvas Student mobile app issue has affected access to certain third-party tools.&nbsp;Please continue to use your laptop to access&nbsp;Study.Net&nbsp;Materials, Class Recordings, and certain other tools linked from a Canvas site's navigation menu.&nbsp; (We apologize for a premature announcement of a fix to this app &amp;ndash; the patched version has not yet been released.)</p> <p>Problem remediation efforts remain underway.&nbsp;Blank pages or "certificate" errors for Study.Net can usually be resolved on laptops by clearing your browser cache on&nbsp;<a href="https://community.canvaslms.com/docs/DOC-10708-67952720330">macOS</a>&nbsp;or&nbsp;<a href="https://community.canvaslms.com/docs/DOC-10707-67952720331">Windows</a>.&nbsp;We understand how inconvenient this is and will provide further updates&nbsp;as new information&nbsp;becomes available. Feel free to&nbsp;contact&nbsp;<a href="https://computing.wharton.upenn.edu/">Wharton Student Computing</a>&nbsp;with questions or concerns.</p> Thu, 18 Jan 2018 00:53:12 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10989 Annual Survey: Earn Print Credit and Raffle Entry! https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10988 <p>Share your feedback with Wharton Computing--take our annual technology survey!</p> <p>As a thank you for completing the survey you will <strong>receive a $5 print credit and an entry to win an AppleWatch</strong>, along with other cool prizes. Your confidential input helps us work with constituents across the School and University to enhance the technology offerings you depend on.</p> <p>Check your email for the invitation from Alex Milne, Wharton Computing's Strategic Partner for Students. And as always, <a href="http://computing.wharton.upenn.edu" title="Wharton Student Computing">let us know </a>if you have any questions.</p> Tue, 19 Dec 2017 01:21:49 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10988 Mailing List Upgrades Monday Morning https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10986 <p>We'll be upgrading the software that runs the Wharton mailing lists between 8am and 10am on Monday, December 4. During this time <strong>the following services will be unavailable</strong>:</p> <ul> <li><strong>All Wharton Mailing Lists</strong>: mail sent to mailing lists (<em>list</em>@wharton.upenn.edu) will be queued and delivered once the upgrade is complete. Please expect delays in any email you send to a Wharton email list during this time period.</li> <li><strong>Mailing List Management Features</strong>:&nbsp; The mailing list management application will also be unavailable during the upgrade window.</li> </ul> <p>University class lists and other lists maintained by Penn (<em>list</em>@upenn.edu)will not be affected by this upgrade.&nbsp; If you have any questions about this update, please contact <a href="http://computing.wharton.upenn.edu" target="_blank" title="Wharton Student Computing">Wharton Student Computing</a>.</p> Fri, 01 Dec 2017 01:31:30 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10986 Wharton Computing: Public Printing Maintenance Friday 11/3 https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10985 <p>Wharton Computing will be taking the Public Printing system offline during a two-hour window on Friday night, November 3rd, between 10:00 PM and 12:00 AM in order to apply several important security updates. During this window, printing services may not be available. We regret any inconvenience that this may cause, and thank you for your patience.</p> Thu, 02 Nov 2017 18:36:33 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10985 CCleaner Exploit https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10984 <p><span class="inline-comment-marker" data-ref="64f76d3a-4adc-4984-b8fe-9fbbba81ecd1">Wharton Computing has learned of a malware hack that has compromised the CCleaner software.</span>&nbsp;Penn strongly recommends that personally owned&nbsp;<strong>compromised</strong>&nbsp;computers be reformatted and rebuilt, no<span class="inline-comment-marker" data-ref="631f52e5-07ab-4fec-9c15-c8f6a317e1ea">t just cl</span>eaned. Once a computer has been compromised it may not be possible to remove all malware from it without completely rebuilding the computer. Computers that are not rebuilt and become &ldquo;reinfected&rdquo; may be blocked from the network.</p> <p><span class="inline-comment-marker" data-ref="84b89d0a-9469-4a65-a4aa-2de15c654b51">T</span>he following&nbsp;<a href="https://www.howtogeek.com/326742/ccleaner-was-hacked-what-you-need-to-know">article</a>&nbsp;provides helpful information on how to check and what to do in the event you are running an exploited version. As always, if you have questions or concerns stop by the&nbsp;<span class="inline-comment-marker" data-ref="cbbb19c5-b290-4bde-90cd-dc2a5dac0a8d"><a href="https://computing.wharton.upenn.edu/">Tech Center (SHDH 114)</a></span>&nbsp;and talk to one of our technical staff. You can also call (215.898.8600) or write&nbsp;<a href="http://support@wharton.upenn.edu/">support@wharton.upenn.edu</a></p> Mon, 18 Sep 2017 23:08:45 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10984 Whartonize your laptop and mobile devices. https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10970 <div>Welcome MBA Class of 2019. Wharton Computing&rsquo;s Student Support team will be running computing sessions (Get "Whartonized") to help you configure your laptop and mobile device for use in Wharton&rsquo;s technical environment.</div> <div>&nbsp;</div> <div>The sessions include connecting to the University&rsquo;s wireless network, installing antivirus protection, configuring laptop printing, and much more. We&rsquo;ll also provide other useful tips and tricks to help you make the most of Wharton Computing&rsquo;s offerings. These sessions last approximately 30 minutes on average depending on how many devices you bring with you.</div> <div>&nbsp;</div> <div>If you cannot attend any sessions during Pre-Term or wish to do this on your own. you can click the '<a href="https://whartonstudentsupport.zendesk.com/hc/en-us/articles/208658036-Whartonize-Guide-Introduction">Get Whartonized</a>' option under the Computing tab on the main SPIKE page.</div> <div>&nbsp;</div> <div>Please remember to put this event in your calendar. More sessions may be added depending on demand.&nbsp;</div> <div>&nbsp;</div> <div><strong>Note:</strong> For students who would like to cancel or reschedule their session, please click <a href="https://mba-inside.wharton.upenn.edu/app-events/" target="_self">Remove</a> to see which session you are signed up for.</div> <div> <div> <div>&nbsp;</div> <div>If you cannot attend during Pre-Term, contact Wharton Computing Student Support to schedule a personal appointment. Our contact information can be found by clicking the Computing tab on the main SPIKE page.</div> <div>&nbsp;</div> <div><span style="font-size: medium;"><strong><a href="https://mba-inside.wharton.upenn.edu/app-events/" target="_self" title="Sign Up Now">Sign Up Here</a></strong></span></div> </div> </div> Fri, 25 Aug 2017 20:54:35 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10970 Power Outage Resolved -- Applications Becoming Available https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10983 <p><em>Updated 6/21/17 -- 6:00 pm</em></p> <p>Most Wharton and University applications have been restored following this morning's major power outage at one of the on-campus datacenters.&nbsp;<br />Please contact the <a href="http://computing.wharton.upenn.edu" title="Wharton Student Computing">Student Computing Team</a> if you have any trouble connecting, or have questions about this outage.<br /><br /></p> Thu, 22 Jun 2017 01:51:51 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10983 Google Doc Phishing Email Circulating https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10982 <p>We&rsquo;ve learned there&rsquo;s a malicious phishing email circulating that affects Google Doc users.&nbsp; If you receive an email from anyone inviting you to access or edit a Google Doc, do not open the message or click the link provided in it. The email may look legitimate and may come from someone you know, but the url provided grants access to your account, and allows a hacker access to your account.</p> <p><strong>What You Should Do</strong></p> <p>Delete this email from your account. If you have clicked on the link please <a href="https://whartonstudentsupport.zendesk.com/hc/en-us/articles/115002252106">see this article</a> on the Student Computing website.&nbsp; If you have any trouble, contact the <a href="http://computing.wharton.upenn.edu" title="Wharton Student Computing">Student Computing Team</a> .&nbsp; For more information on the malware, see this article from <a href="https://www.theverge.com/2017/5/3/15534768/google-docs-phishing-attack-share-this-document-with-you-spam">The Verge</a>.</p> Wed, 21 Jun 2017 15:10:58 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10982 Wharton Computing Info Table with Snacks and Coffee! https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10932 <p>There's no need to fret over technology as you are busy with exams, papers and projects. Wharton Computing will be in the Forum with coffee and snacks to answer all of your computing questions.. Join us! We're here to answer your Wharton technology questions. </p> <ul> <li><strong>JMHH Forum</strong></li> <li><strong>Tuesday 5/3 &nbsp;&nbsp; 11:30am - 2:30pm</strong></li> </ul> Tue, 02 May 2017 21:49:52 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10932 Tap To Print -- Activate Your Card https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10981 <p>Tap to Print is here -- Wharton Computing has added proximity card readers to all Wharton printers!</p> <p>Beginning Monday March 27, all that is needed to print is to wave your PennCard over the reader. This will reduce the likelihood of printing errors, improving reliability and saving time. The swipe readers will stick around, too, so you&rsquo;ll have the option of using both.</p> <p><strong>Upperclassmen and Second Years:</strong>&nbsp; Your PennCards need activating -- <strong>stop by the PennCard office (2nd floor of the Bookstore)</strong> to activate your card.<br /><br />If you got your PennCard in the last year, you should already be activated for the service. If your PennCard is more than 1 year old, you will need to activate it before you can use the proximity readers for printing.<br /><br />Try it out! And <a href="http://computing.wharton.upenn.edu" title="Wharton Student Computing">let us know</a> if you have any questions or problems printing.<br /><br /></p> Thu, 13 Apr 2017 18:31:04 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10981 RESOLVED: Canvas Connectivity Issues https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10980 <p>From 12:45pm-3:25pm EST on February 28, Penn Canvas was slow or unreachable due to a North American regional outage for Amazon Web Services. &nbsp;The explanation of the issue can be found at&nbsp;<a href="http://status.instructure.com/" target="_blank" title="Canvas Status">http://status.instructure.com/</a></p> <p>If you have any additional questions please feel free to contact us at <a href="mailto:support@wharton.upenn.edu" title="Email Wharton Computing Support">support@wharton.upenn.edu</a>..</p> Fri, 03 Mar 2017 23:44:22 GMT consultant (Wharton Computing Student Support ) https://apps.wharton.upenn.edu/spike/forums/index.cfm?method=read&forum_id=495&entry_id=10980